We respect your privacy and we will not sell, lend, give, rent or disclose your email address and private information unless requested to do so by a local Court of Law in NSW or a Federal court within Australia.
FTC "Do Not Track" Program
We are fully compliant with the FTC's "Do Not Track" Program.
WARNING - READ THIS
WE WILL NEVER ASK FOR YOUR CREDIT CARD DETAILS, ESPECIALLY BY EMAIL.
WE WILL NEVER ASK YOU TO UPDATE YOUR DETAILS, ESPECIALLY BY EMAIL.
WE WILL NEVER ASK YOU FOR YOUR LOG IN DETAILS - EVER, ESPECIALLY BY EMAIL.
IF YOU DO RECEIVE AN EMAIL CLAIMING TO BE FROM US AND ASKING FOR YOU TO "UPDATE" YOUR ACCOUNT OR "FIX AN ERROR" OR CHANGE YOUR "PASSWORD", PLEASE QUICKLY DELETE IT - DO NOT CLICK ANY LINK AND DO NOT ENTER ANY DETAILS AT ALL IF YOU DO ACCIDENTLY OPEN THE LINK.
MOST COMPANIES DO NOT HAVE THIS WARNING EVEN THOUGH EVERY COMPANY ONLINE IS SUSCEPTIBLE TO THIS ONLINE FRAUD.
As the ETA Visa Australia Pty Ltd services evolve, we may revise this policy, so please check back frequently. If you have questions about ETA Visa Australia Pty Ltd privacy practices please contact us via the contact us form here.
You may receive an autoresponded reply email from us confirming that we have received your e-mail. If you do not receive an autoresponse, please contact ETA Visa Australia Pty Ltd Customer Support by email or live help.
This Policy does not apply to the practices of companies that ETA Visa Australia Pty Ltd does not own or control, or to people that ETA Visa Australia Pty Ltd does not employ or directly manage. ETA Visa Australia Pty Ltd is a registered PTY LTD company based in Sydney Australia. This Policy is specific to ETA Visa Australia Pty Ltd and does not apply to any other Web Sites or services that are associated with or affiliated with our company.
Information Collection and Use
ETA Visa Australia Pty Ltd collects personally identifiable information when you apply for an ETA Travel Visa, you must register for an ETA Visa Australia Pty Ltd account, and when you may also use certain ETA Visa Australia Pty Ltd products and services. ETA Visa Australia Pty Ltd may also receive personally identifiable information from its resellers and other business partners or affiliates.
When you register with ETA Visa Australia Pty Ltd , we ask for your contact information (such as your name, phone numbers and e-mail address). This is required in the event that there is a problem with your application as is the case with approx 8% of applications. [SEE WHY APPLICATIONS ARE DECINED HERE]
We will also keep a copy of your BILLING ADDRESS on file for legal reasons to protect the credit card holder in the event of someone else using their credit card fraudlently. This information can then be supplied to law enforcement agencies like the FBI cyber crimes unit, the Australian Federal Police etc when requested by court order.
WARNING - READ THIS
WE WILL NEVER ASK FOR YOUR CREDIT CARD DETAILS, ESPECIALLY BY EMAIL. IF YOU DO RECEIVE AN EMAIL CLAIMING TO BE FROM US, PLEASE QUICKLY DELETE IT - DO NOT CLICK ANY LINK AND DO NOT ENTER ANY DETAILS AT ALL IF YOU DO ACCIDENTLY OPEN THE LINK.
In the course of processing a payment transaction, we may receive from the merchant or a financial institution information related to the transaction. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order.
THIS WILL NEVER INCLUDE ANY CREDIT CARD DETAILS.
ETA Visa Australia Pty Ltd uses information collected to fulfill your requests for our services, to process payment transactions, to facilitate billing, and otherwise deliver the ETA Visa Australia Pty Ltd services you have requested ie: ETA Visa(s). Personally identifiable consumer information is used to process payment transactions and for no other purpose.
We may also send you service announcements notifying you WHEN your current ETA Visa is about to expire approx 1 month, 1 week and 1 day before the event. As is required by all decent government spam laws, you can easily UNSUBSCRIBE from these notifications by the link clearly displayed at the end of each email.
Unless it is their passport details which will be used explicitely for the ETA Travel Visa application, ETA Visa Australia Pty Ltd does not offer services or products to children. ETA Visa Australia Pty Ltd does not request or knowingly collect personally identifiable contact information from anyone under the age of 15 except as stated that this info is their passport details which will be used explicitely for the ETA Travel Visa application ONLY.
Information Sharing and Disclosure
Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.
ETA Visa Australia Pty Ltd will send personally identifiable information about you to other companies (ie: bank, payment gateway), legal institutions or people when:
- we have your consent to share the information
- we need to share your information to provide the product or service you have requested // this never happens
- we need to send the information to an Australian Govt visa processing entity, companies or agents who work on behalf of ETA Visa Australia Pty Ltd to provide a product or service to you unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us.
As previously stated, Personally identifiable consumer information may be shared with third parties (such as banks and credit card processors) only to the extent necessary for ETA Visa Australia Pty Ltd to receive payment processing services.
We also may release personally identifiable information when we believe release is appropriate to comply with law; enforce or with other companies and organizations for fraud protection and risk reduction.
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information gathered on secure computers is stored in a locked down data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology, as well as implement the highest industry standard security practices, to prevent our computers from being accessed by unauthorized persons.
We also require that any personally identifiable consumer information sent to us by you be encrypted using SSL encryption. To learn more about our SSL, go here.
It is strongly suggested that you do not use the following for passwords;
3. The following words, password, administrator
Passwords must be a minimum of 8 characters and include 1 UPPER CASE letter
It is important for you to protect against unauthorized access to your login ID/password, other sensitive account data and to your computer. Be sure to sign off [log out] when finished using a personal or shared computer and otherwise safeguard the password used to access the ETA Visa Australia Pty Ltd services.
Account Information and Preferences
ETA Visa Australia Pty Ltd gives you the ability to edit your ETA Visa Australia Pty Ltd account information and preferences at any time, including whether you want ETA Visa Australia Pty Ltd to contact you about promotions and visa expiry dates etc, by using the "Settings" link in the Account Interface.
Notice for Users
ETA Visa Australia Pty Ltd is located in Sydney NSW AUSTRALIA. By providing personal information to us, you are consenting to its storage and use as described herein.
Our servers are located in Australia and the USA. We do NOT use any outsourced staff from any Asian countries including India and Pakistan and the Philippines for any maintenance or other interaction with the servers which host our databases.